Terms and Conditions


The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Urban Saints will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Urban Saints has protection in place to refund your payments in the event that it becomes insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 may be found here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents.

By booking with Urban Saints you need to be aware that as soon as the request for a place has been acknowledged in writing, a contract exists between Urban Saints, Kestin House, 45 Crescent Road, Luton, LU2 0AH and the parent or guardian of the young person wishing to attend the holiday, should he/she be under 18 on the day the application is accepted.

1. Language and Accessibility

All activities will be carried out in English, apart from Welsh speaking camps, where English and Welsh will be used as appropriate. We endeavour to make our Camps as accessible as possible. However, given the nature of certain sites, access for people with additional needs may be limited. Please contact the Camp’s Main Leader for more information.

2. How do I book a place at MAX, Madness or Mayhem?

You can book online. The completed application must be accompanied by a non-returnable deposit of £40, payable by bank transfer or cheque. Cheques should be payable to ‘M&M Holidays fees account’. Applications will be dealt with on a date-received priority basis, and you will receive an email of confirmation regarding your booking once it has been processed.

The balance of the holiday fees is due by 31st May 2022. You will not receive a reminder of the balance due. If payment is not received by this date, we reserve the right to advise you of cancellation of your booking and the loss of your deposit. If you book within eight weeks of the start of a camp, full fees are due with the application. In cases of financial hardship, Urban Saints may be able to help you access charitable funding to subsidise the cost of the holiday. Wherever possible please make us aware of any need at the time of booking. Holiday places are limited so please book early.

3. Sibling Discounts

A sibling discount of £30 from the cost of the holiday is available for the second and subsequent children from the same family who are resident at the same address. Since this will be drawn from our charitable donated funds, please only make use of this where there is need.

4. What about price increases?

If the price of your camp is liable to a surcharge as a result of currency fluctuations, or an increase in transportation costs, we will bear any cost increases up to 2% of the holiday fee. However, we reserve the right to impose a surcharge if our costs increase by more than 2%. If any surcharge equates to more than 10% of the camp price, you will be entitled to cancel, with a full refund of all money paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date of the printed notification. We will not increase any fees within 30 days of the start of the camp.

5. What if the holiday is cancelled by Urban Saints?

Urban Saints reserves the right to alter or cancel any activities, accommodation, travel or other arrangements if unforeseen circumstances arise. We will only cancel a camp if the minimum number of bookings required for the holiday to take place has not been received, or if unforeseen circumstances arise outside our control. In such an event we guarantee to refund any fees in the following manner: if the holiday has not started, fees will be refunded in full or, if an alternative holiday is chosen, any difference will be refunded. If part of the camp has taken place then a proportion of the fees appropriate to the circumstances will be refunded.

6. What if I should cancel?

If you decide to cancel your application you must inform the Booking Secretary in writing. Notification of cancellation will only be effective from the date it is actually received in writing. If more than 56 days’ notice is received prior to commencement of the holiday, only the deposit is forfeited. If your cancellation is received less than 56 days prior to the commencement of the holiday, the following charges will be made:

30 – 56 days: 50% of total published price

7 – 29 days: 75% of total published price

0 – 6 days: 100% of total published price

7. What about the impact of Covid?

Please see our Frequently Asked Questions for details on how cancellations, refunds and other operational matters relating to the pandemic will be handled.

8. What about insurance?

You are strongly advised to take out cover against cancellation, personal accident and theft. Personal property is the young people’s responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibilities. Urban Saints are insured for public liability up to £10m.

9. Bad behaviour

It is expected that all participants at an Urban Saints Holiday will behave reasonably. Anyone who grossly or repeatedly misbehaves will be sent home. Collection from the holiday will be the responsibility, and at the expense, of the parent/guardian. Parents will be required to pay for deliberate damage caused by their children.

10. Smoking, alcohol and illegal substances

Smoking and alcohol are NOT permitted on Urban Saints Holidays. In the unlikely event of anyone being caught in possession of controlled drugs, they will automatically be referred to the police.

11. Other stuff

Urban Saints will treat the information given on the booking form in total confidence (except as required by law) and store it in full accordance with the Data Protection Act 2018. It will be kept so that we can provide you with the information and services that best match your requirements and preferences. We may take videos and photographs of holiday activities and, unless permission has been declined on the application form, these may appear in future publicity or other materials produced by Urban Saints, or materials produced by other organisations in sympathy with Urban Saints and to whom express permission to use the videos/photographs has been granted. Your details will only be made known to others outside of Urban Saints where we use, or collaborate with, other people or organisations to carry out work on our behalf. A duty of confidentiality will be imposed on such people and organisations.

12. Have a query? 

Contact us to find out more.